Data Deletion Instructions

Request deletion of your information

To request deletion of personal information held by ClarityEdge, email our Information Officer at info@clarityedge.co.za with the subject “Personal information deletion request.”

Include only details needed to help us locate the information, such as the relevant service or record type, the convention or approximate date, and the email address or phone number that may be associated with the record. Please do not include unnecessary sensitive or medical information in your initial request.

We may ask follow-up questions to locate the information and verify that you are entitled to make the request. We will review the request and delete information we control when appropriate, subject to legal obligations and safety-related matters. If we need to retain specific information for an exception, we will explain this where permitted by law.

What happens to event records

In systems controlled by us, incident, booking, and volunteer account records are retained for the convention and for up to one day after it ends. We then delete them unless specific information must be retained to meet a legal obligation or resolve a safety-related matter. Contact form submissions are retained for a maximum of 24 months. See our Privacy Policy for more information.

WhatsApp and other providers

A request to ClarityEdge applies to information held in systems we control. It does not automatically delete copies held by Meta, another service provider, or other chat participants. Those copies are subject to the relevant provider’s or participant’s own retention practices. You may need to contact the provider directly to make a separate request. Meta’s WhatsApp Business Platform Terms describe its retention practices, including retention after termination of the Platform Terms.